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For businesses that sell by appointment

Never be late to a lead again, even when it’s after hoursIncluding the one that came in at midnight

Answered the moment it lands, by text, email or phone, in a real conversation rather than a holding line. The ones worth turning up for are booked in before anyone opens up.

Runs on the number and the forms you already publish.

A new inquiry, answered and booked

Example conversation

The problem

By the morning they have booked somewhere else

An inquiry that waits is an inquiry that goes cold. Whoever gets back to them while they’re still deciding takes the appointment, and the message sitting in your inbox is worth nothing by then.

They were ready to book

Nobody gets in touch to browse. They ask because they want to buy, and that willingness has a short life.

They asked more than one of you

Anyone comparing options sent the same question elsewhere. The reply that lands first is the one that gets answered.

And you paid for it

The ad spend happened whether anyone replied or not. Losing on silence is the most expensive way to lose.

A proper answer, first time

Every question gets the answer you’d have given

Price, opening times, whether there’s parking, whether beginners are welcome. Whatever was actually asked comes back answered, in conversation, before they have gone looking anywhere else.

  • At two in the morning, on a Sunday, and on a public holiday.
  • In your prices and your words, learned from the answers the business already gives.
  • And the question after that one, without anybody starting again.
Volume and response time

Example data

Every way they get in touch

Even the call nobody picked up becomes a conversation

Some people fill in the form, some text, some just ring, and plenty of them ring when there’s nobody to pick up. Every one of those gets the same conversation.

  • Calls answered in conversation, so nobody sits in a queue after hours.
  • A missed call comes back as a text, which is the cheapest booking you’ll ever recover.
  • Email and web forms too, for the inquiries that only leave an address.
One inquiry, three ways in
Call"Do you have parking?"Answered in conversation, booked a tour
Text"whats the joining fee"Answered, sent the current offer
Email"Class timetable please"Replied with times, offered a trial
MissedNo answer, 7:38amTexted back automatically, 7:38am

Example inquiries

Sorted before anything reaches you

You only hear about the people worth turning up for

The questions you’d have asked get asked, and the answers get weighed against how your business actually sells. Serious inquiries arrive ready. The rest are looked after properly and never become anyone’s morning.

  • Graded the way you would grade them, on what matters in your business rather than a lead score somebody else designed.
  • The ones who aren’t ready are still looked after, without reaching anyone's desk.
  • The whole conversation arrives with them, so there’s nothing to catch up on.
Where the leads ended up

Example data

What never happens

The hard questions are handed over rather than guessed

A customer never gets a confident answer to something the business hasn’t decided. Anything about money, and anything with a complaint inside it, reaches somebody who can actually settle it, with the whole thread already attached.

  • Nothing invented to fill a gap, ever, on any subject.
  • A complaint reaches a person before it reaches a review site.
  • Any thread can be taken over mid sentence, and given back.
Taking over, and handing back

Example conversation

No lead goes cold

The follow up happens whether anyone remembers or not

Most people go quiet after the first exchange. Later in the week something useful arrives rather than a nudge, and again after that, until they book or say no.

  • Worth reading each time, rather than a reminder that they never replied.
  • The chasing stops when they book, and stops when they say no.
  • Old inquiries worked as well, not only the ones that came in today.
Still worth a follow up

Example conversation

Straight into the calendar

Watch your calendar fill with meetings of qualified leads

The slot is held, the confirmation and the address go out, and the whole conversation is attached to the booking. In the morning there’s nobody to ring back, only people to expect.

  • Real availability only, so a slot that can’t be honored never gets offered.
  • Confirmation and directions sent while they’re still interested.
  • Your team just turns up, already knowing what was asked and what was promised.
Booked, with the details sent

Example booking

What happens next

How to get started

We build the first version off the answers you already give out every week.

1

What you already tell people

Your services, prices, hours and the questions that come up every week. Anything written down is enough.

2

Your inquiries get connected

The form, the number and the calendar you already use. Nothing changes for the person getting in touch.

3

Live before the weekend rush

Answered, qualified and booked from the first evening. Anything sensitive still waits for a person.

Before you book

Frequently Asked Questions

What is a speed to lead app?

A speed to lead app answers a new inquiry the moment it arrives, rather than whenever somebody gets to it. The reply is a real conversation by text, email or phone at any hour, weighed against how your business sells, and ending in a booking on your calendar.

What your customers hear

Someone who answers straight away and knows the prices. There’s no pretending to be a named member of staff, and anything needing a person gets one. At 11pm the alternative was nobody at all.

When something is unknown

The honest answer, then a handover. Nothing gets invented to keep the conversation moving. Billing, complaints and account changes go straight to the top of your list, flagged.

Your existing number and forms

Nothing moves. The number you already publish and the forms already on your website are what gets answered, and the person getting in touch sees no difference.

Getting live

Days, and most of it is us. What you already have written down is enough to start: services, prices, hours and the questions that come up every week. Then the form, the number and the calendar get connected.

Changing the answers later

Prices change, classes get added, opening hours move. The new version is in use from the next conversation, and there’s no ticket to raise.

The businesses this suits

Anywhere an inquiry should turn into an appointment: gyms and studios, clinics, salons and med spas, trades and home services. The examples here come from a gym, and the pattern is the same wherever people ask about price and availability before they commit.

Book a live demo

A short call, walking through work already done. Tell us how inquiries reach you now and you’ll know quickly whether this is a fit.

No obligation, and nothing to install to take a look.