Mail arriving in your shared account gets read, classified and routed on rules you wrote. Every decision is logged with its confidence, so you can check it in seconds rather than trust it.
Runs on the mailbox you already have. Nothing changes for the people emailing you.
Example inbox
Hundreds of messages a day land in one account. Everything gets read twice or not at all, and the one that mattered is somewhere on page four.
Every message gets opened, judged and dragged somewhere. On a busy day that is a whole morning.
It lands between two newsletters late on a Friday. Nobody sees it until Monday, when it is a complaint.
Two people reply to the same customer, or neither does, because nobody records who picked it up.
It classifies each email and either files it where it belongs or forwards it to the person who deals with that. By the time anyone opens the inbox, the sorting has already happened.
Example routing
Open any email and you can see where it came from, where it went, which rule fired and how confident it was. Low confidence means it asks rather than guesses.
Example record
A summary arrives each day with what came in, where it went and what was left for a person. If you only read one thing about the inbox, it is this.
Example summary
A rule group is a path a message can take: file it here, forward it there, or work it out first. Inside each group you say what belongs there, in your own words.
Example rules
You add and edit the groups and rules yourself. There is no support ticket and no waiting on us, which matters because the shape of an inbox changes every few months.
Example rule
Volume is where hand sorting breaks down, because the day you get twice as much mail is the day nobody has time to file it. It handles every message the same way regardless.
Example data
We build the first set of rules with you, from the folders you already have.
The way you already file things tells us most of the rules. We write the first set with you.
One connection to whichever mail system you run. Nothing changes for anyone sending you email.
Every decision is on the record. You sharpen the rules that need it, then stop thinking about it.
An email sorting app reads incoming mail and decides what to do with each message, so a shared inbox is triaged before a person opens it. Emily classifies every email against rules you wrote, files or forwards it to the right person, records its reasoning and confidence, and leaves anything it is unsure about for a human.
Every decision carries a confidence score and names the rule that fired, so a wrong call points straight at the rule to sharpen. Anything below your confidence threshold is left for a person rather than routed.
No. It files, forwards, marks read and archives on the routes you defined. Nothing is deleted and every message it touched stays on the record.
That is exactly what it is for. It knows who handles what and forwards accordingly, which also removes the problem of two people replying to the same customer.
Usually a day. Your existing folder structure tells us most of the rules, we write the first set with you, and you review a week of decisions before leaving it alone.
Yes, and without contacting us. You add groups, edit rules and change who receives what, and the next message that arrives uses the new version.
In your own workspace, separate from every other customer, with access limited to the people you invite. Connection credentials are stored encrypted. We will walk through the specifics on the call.
Fifteen minutes on your own mail, not a canned demo. You will see the routes it would take and exactly what it takes to set up.
No obligation, and nothing to install to take a look.