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On top of the CRM you already pay for

Talk to your CRM like it was a veteran employeeIncluding the things nobody ever wrote down

Every account, every call and every company on the list, understood and written down where it belongs. The answer to any question about a deal is already there, and so is the research nobody had time to do.

No migration, and nothing new for anyone to learn.

A question, and what came back
YouWhat have we got on this week, and which of it has gone quiet?
ReplySix opportunities close this month. Four have had no contact in over two weeks, and Vertex Software has no next step set at all.
YouResearch Vertex, write it up on the account, set a next step and tell me who to call.
ReplyDone. Researched and written to the account, next step set for Thursday. Best contact is Renee Alvarez, VP Operations.Done

Example exchange

The problem

A CRM only knows what somebody found time to type

Everything worth knowing already exists. It’s in an inbox, a notebook and the memory of whoever took the call, and none of those places is the CRM, because putting it there was always somebody’s unpaid evening.

The typing never happens

Not laziness. The form has eleven fields and there’s another call about to start.

So people ask a person instead

The answer to "what is happening here" sits in four tabs, so nobody bothers with the system at all.

And the forecast is a guess

Pipeline reviews run on records nobody has touched in a month. The surprises arrive later.

No report to build

The answer is waiting before the question is finished

What is closing, what went quiet, what was promised last time. Every opportunity, task, contact and note is read together and the answer comes back in a sentence, not as a report somebody has to build.

  • Read together, not one at a time, so nothing falls between objects.
  • The quiet ones get named too, which is the question everybody forgets.
  • Nothing to configure, and nobody in operations to wait on.
Closing this month
Vertex SoftwareNo contact in 31 days, no next step setStale
Meridian HealthNo contact in 22 daysStale
Halcyon GroupNo contact in 18 daysSlipping
Pinecrest DinerProposal sent, call booked ThursdayActive

Example answer

Knowing isn’t enough

The notes get written whether anyone remembers or not

The notes, the stage, the new contact, the next step. Written together and written properly, so an account is never left half finished because somebody had to run.

  • Anything the CRM can do, without the CRM being opened.
  • Nothing lands silently. Every change is named as it’s made.
  • The write up nobody ever does, done every single time.
One message, five actions
DoneMoved Vertex to ProposalStage updated, close date pushed
DoneWrote up the callNotes added to the opportunity
DoneResearched the accountReport attached to Vertex Software
DoneAdded Renee Alvarez as a contactTitle and role captured
DoneSet the next stepCall Thursday, task created

Example actions

Beyond what anyone knew

Every company researched the way a good rep would

The size and shape of the business, what has moved there recently, whether they look like the customers you already keep, and the person inside worth an hour. On every name in the list.

  • The people as well as the company, including what they have said in public.
  • The bad fits are called out, which no field filling tool will ever do.
  • The afternoon of tab shuffling, gone, and nobody sat through it.
Vertex Software, brief
What they doMid market logistics software, roughly 400 staff, three offices
What has changedOpened a second warehouse in June and hired an operations leadSignal
Why they fitTwo of your existing customers are the same size and shapeGood fit
Watch out forRenewed with a competitor in March, so timing mattersCaveat

Example brief

An opinion, not a list

You know who to ring and what to say

Not four job titles and a shrug. One person, the reason they’re the one, and the single fact about them that decides how the first sentence goes.

  • The name comes with its reason, rather than whoever the database listed first.
  • An opening line about them, which is the whole difference on a cold call.
  • The thing that would’ve been missed, so nobody walks into the obvious.
Best contact
Renee Alvarez, VP OperationsOwns the warehouse program, joined 14 months agoCall first
Why herBudget for tooling sits with operations here rather than IT
Open withThe second warehouse. She has posted about consolidating suppliers twice this quarter.
Daniel Okafor, CTOTechnical sign off, but not the buyer hereLater

Example recommendation

Where research actually belongs

Every brief written straight onto the account, hundreds at a time

Research sitting in a document is research nobody reads. The brief lands on the account and on the contact, in the fields already in use, so the next person to open the record finds everything already there.

  • Onto the account and the contact, in the fields your team already uses.
  • The whole list together, rather than one company an afternoon.
  • A CRM worth opening, which is the only way one ever gets used.
List, 240 companies
Researched240
Good fit61
Ruled out88
Written to the account recordBrief, contact and reasoning on all 240Done
Contacts createdNamed buyer added where one was foundDone
Copy and paste requiredNoneZero

Example run

Nothing to migrate

Your CRM stays exactly where it is

Nobody moves the system their whole company runs on to suit a new tool. The connection is made to what you already run, so nothing is exported, nobody is retrained, and your CRM stays the system of record.

  • Your objects and your fields, including the custom ones somebody added years ago.
  • Nothing exported anywhere, and no second place to keep up to date.
  • Nobody has to change how they work, and the records are finally right anyway.
Connected
Your CRMAccounts, contacts, opportunities, tasks, custom fieldsRead and write
Your calendarNext steps become real tasks and meetingsConnected
Whatever else you runIncluding the system somebody built in houseSupported

Example connections

What happens next

How to get started

The connection is made, then a real list goes through, so the value shows up before anyone changes how they work.

1

Your CRM gets connected

Read and write access to the objects that matter. Nothing is exported and nothing else changes.

2

A real list goes through

A batch of your accounts, researched and written onto the records. That’s the step where the value becomes obvious.

3

The record starts being right

Questions answered, notes written, next steps set. Nothing new to learn, because nobody has a new place to go.

Before you book

Frequently Asked Questions

What is a CRM agent?

A CRM agent sits on top of the CRM a business already runs and keeps the record correct in plain language, rather than through screens and forms. Questions about an account come back answered, updates and notes are written straight into the record, and a list of companies comes back researched.

Your existing CRM

Nothing moves. The connection is made to what you already run, your CRM stays the system of record, and nothing is exported. Even people who never touch the agent get the benefit, because the records are correct.

Reading and writing

Both. Records are created and updated, deal stages move, notes are written and tasks are created. Every change is named as it’s made, so nothing lands quietly.

Research against enrichment

Enrichment fills in fields. This is a brief: what the company does, what has changed lately, whether they’re a good fit, who is worth contacting and what to open with. A bad fit is marked as one, which a field filling tool can’t do.

What lands in the record

Only the objects and fields that were connected, and every change is named as it’s made rather than discovered at quarter end.

Getting connected

Connecting the CRM is quick. The step that matters is a real list of accounts going through, researched and written up, which is usually the moment a team decides.

The systems this works with

Whatever you already run. The connection is made through the system’s own interface rather than to any particular vendor, so a CRM built in house is as workable as a well known one.

See how it works on a call

A short call on a real run, from a raw list of company names through to records carrying briefs, named contacts and reasons. Tell us what your CRM looks like now and it will be obvious quickly whether this is a fit.

No obligation, and nothing to install to take a look.