Answers the phone in conversation, at any hour

Your phone gets answered every timeBy something that can actually help

This is neither a menu nor a voicemail. It picks up, has a conversation, and deals with the call. It comes with its own number, so nothing about your phone system has to change.

Book a 15 minute demoRead a call instead

No porting, no new handsets, no change for the people ringing you.

Hear it yourself
Ring it and ask it anythingNumber to be publishedLive
Why it is worth doingIt is the fastest way to judge this, and it takes about thirty seconds

Try it before you book anything

The problem

The phone rings, and the options are all bad

Someone drops what they are doing, or it goes to voicemail nobody plays, or you pay a service to take a message you still have to action.

It interrupts someone

Every ring pulls someone off what they were doing. In a small team that is your costliest interruption.

Voicemail is where calls go to die

People do not leave messages any more. They hang up and ring the next name on the list.

An answering service just takes a note

You pay per call for someone who cannot answer, and you still have to ring the person back.

A conversation, not a menu

It listens, understands and answers in its own words

People do not press one for sales. They explain what they want in a sentence and expect to be understood. It handles that the way a good receptionist would.

  • It answers the question, rather than routing the caller to somebody who can.
  • It handles interruptions, people changing their mind, and the usual mess of real speech.
  • It knows what you actually do, because it is trained on your services, hours and prices.
Call, 7:52pm Tuesday
CallerHi, do you do emergency callouts? My extinguisher has failed inspection.
AgentWe do. Is that at a commercial site, and is it the only unit affected?
CallerCommercial, and there are two of them actually.
AgentUnderstood. I can get someone out tomorrow morning. Can I take the site address and a number to confirm on?Booked

Example call

Nothing to port

Your phone system does not change at all

It arrives with its own numbers. You forward the calls you want it to take, and everything else works exactly as it does today. No porting, no migration, nothing for anyone to learn.

  • It brings its own numbers, so nothing of yours has to move.
  • It sits behind a forward, which any phone system can do in a few minutes.
  • Nothing changes for the caller, who rings the same number they always have.
How a call reaches it
CallerRings your normal published number, as always.
Your systemForwards the calls you chose. Everything else routes as it does today.
The agentPicks up on its own number and handles the conversation.
YouGet the outcome, without anybody's handset changing.

Call flow

Only the calls you give it

Start it on out of hours, or on one menu option

This does not have to be all or nothing. Most people start it on the calls that currently go to voicemail or to an answering service, and widen it once they trust it.

  • Out of hours only, to begin with, which is where the missed calls already are.
  • Or one option on your menu, so the rest of your routing is untouched.
  • It hands over to a person when a call needs one.
Where it answers
Weeknights and weekendsPreviously voicemail or an answering serviceAgent
Overflow when everyone is busyPreviously a ring outAgent
Main line, office hoursUnchangedYour team
Existing customers pressing 2UnchangedYour team

Example setup

You hear it before your customers do

It does not go live on your main line until you have called it

We put it on a number only your team knows, and you ring it as often as you like. It goes in front of a real customer when you say so, and not a day earlier.

  • A private number to test on, for as long as you want it.
  • Try to break it. Ask it the awkward questions your customers actually ask.
  • You choose the go live date, and it is one setting to move it or roll it back.
Before it goes live
Week 1Trained on your services, hours, prices and the questions people ask.
Week 1Live on a private number. Your team rings it and tries to catch it out.
Week 2We sharpen the answers you were not happy with.
When you sayPointed at out of hours calls. One setting, reversible.

Typical rollout

Against what you pay now

Your callers get the answer, and the job gets finished

A service charges per call to write down what somebody wanted, which you then action in the morning. This answers the question at the time.

  • It knows your business, where a service is reading from a one page brief.
  • Every call rather than the overflow, and never a queue at 8pm.
  • No callback list in the morning, because the call was already dealt with.
Same call, two outcomes
ServiceTook a messageCaller waits until morning. Somebody rings them back.
AgentAnswered the question, booked the visitCaller is dealt with. Nothing waiting for you.
The one being replaced at a live clientAn answering service they are droppingIn progress

Illustration

Getting started

Answering your out of hours calls in about two weeks

Most of that time is you testing it, which is the part we will not rush.

1

You tell it about your business

Services, hours, prices and the questions people always ring about. A new starter's pack is enough.

2

You ring it, repeatedly

It goes on a private number first. Your team tries to catch it out and we sharpen what comes back.

3

You point calls at it

Start with the calls that already go unanswered. One forwarding setting, reversible in a minute.

Questions

The things owners ask us first

What is an AI phone answering agent?

It is software that answers an inbound call and holds a real conversation, rather than playing a menu or taking a voicemail. It is trained on your services, hours and prices, so it can answer the question the caller actually rang about rather than routing them to somebody who can.

Do we have to change our phone system?

No. It comes with its own numbers, so nothing of yours is ported or migrated. You forward the calls you want it to take, which any phone system can do in a few minutes, and everything else routes exactly as it does today.

Can we try it before customers hear it?

Yes, and we insist on it. It goes live on a private number that only your team knows, and you ring it as much as you like. It only goes in front of a real customer when you say so.

What happens when it cannot help?

It hands the call to a person rather than guessing. You decide which kinds of call it should never attempt, and those are passed through from the start.

Does it have to answer every call?

No, and most people do not start that way. It is common to put it on out of hours calls or on a single menu option first, which is where the missed calls already are, and widen it once you trust it.

How is this different from an answering service?

An answering service takes a message you still have to action. This is trained on your business, so it answers the question at the time. It also takes every call rather than the overflow, and there is no queue at 8pm.

Which phone systems does it work with?

Any system that can forward a call, which is all of them. Because it works by forwarding rather than integrating, the make of your system does not really matter.

The fastest way to judge this is to ring it.

Fifteen minutes, and we will put it on a number you can call as often as you like before anything points at your real line.

Book a 15 minute demoEmail us instead

No obligation, no porting, and nothing changes on your phone system to take a look.